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6. Reviewing Call Transcripts and AI Summaries
Access call history, read full transcripts, and generate on-demand AI summaries to capture decisions and next steps.
Every call made or received through the Communication Hub is automatically recorded as a transcript. You can access the full call history — including the complete text of what was said — from the Voice section under Calls. This means you never have to rely on memory or handwritten notes: the platform captures every word so you can revisit conversations at any time.
Beyond raw transcripts, you can generate an AI summary on demand for any call. Open a specific call record and request a summary — the AI will distill the conversation into key points: decisions made, action items, objections raised, and next steps. This is especially valuable after calls run by AI voice agents following scripts, since the summary maps what actually happened against the goals and objection-handling scenarios you defined.
Use the hub-wide AI panel (the assistant on the right side of the screen) while viewing a call transcript. You can give it specific instructions like "list all action items from this call" or "draft a follow-up email based on this conversation" — it works in the context of what you're currently viewing.
AI summaries and the AI panel both consume AI credits, and voice calls are billed by duration. Before generating a summary or triggering any AI action, the platform displays the associated cost so you can decide whether to proceed. Keep this in mind when reviewing a large batch of calls — prioritize summarizing the most important ones first.
Go to Voice > Calls in the Communication Hub. Open any completed call from your history. Read through the full transcript, then generate an on-demand AI summary. Review the summary for decisions and next steps. Finally, open the AI panel and ask it to draft a follow-up message based on the call.
Your call history lives under Voice > Calls, where every conversation is stored as a full transcript. You can generate AI summaries on demand to extract decisions and next steps without re-reading the entire transcript. The hub-wide AI panel lets you go further — drafting follow-ups or extracting specific details in context. Remember that AI summaries and voice calls consume credits and are billed accordingly, so costs are always shown before you act.