Academy
6. Plan Changes, Payments and Invoices
Know how to upgrade or downgrade your team plan, manage payment methods, retrieve invoices, and troubleshoot failed payments from the Subscription page.
Your Subscription page is the single hub for everything billing-related: your current plan, monthly credit allowance, renewal date, payment method on file, and downloadable invoices. You can reach it anytime from your dashboard. Your live credit balance is also always visible in the top bar, so you never have to dig around to know where you stand.
Upgrading or downgrading follows a simple but important rule. When you upgrade your plan, the change applies immediately — you get the new allowance and features right away within your current billing cycle. When you downgrade, however, the change only takes effect at your next renewal date. This means you keep your current plan's benefits until the cycle ends, and there's no partial-month penalty. To make either change, go to the Subscription page, pick the new plan, and confirm.
If your team is growing and you're running out of seats, upgrading the plan can unlock more seats in addition to a larger credit allowance — solving two problems at once.
OUPI accepts card payments through its platform payment providers. Depending on your administrator's configuration, PayPal and crypto may also be available. You manage your payment method directly from the Subscription page — add, update, or replace a card there. If a payment fails, check the card's expiry date, spending limits, and 3-D Secure enrollment on that same page, then retry. If the error persists, contact support with the message shown on screen.
An invoice is generated every time a payment is processed. All your invoices are accessible from the Subscription page. They carry your billing details (company name, address, VAT number, etc.), which you can update in your Settings at any time — handy when your finance team needs clean records. No need to contact support just to retrieve a past invoice.
A reassuring design principle: credits are debited only after an operation succeeds. If a generation, agent mission, or any AI action fails, you are not charged. This means you can experiment without worrying about losing credits to errors or timeouts. When you do run out of credits, your options are: upgrade to a larger plan, wait for your monthly renewal, or — if you're on a team — ask your administrator for a team credit allowance.
Open your Subscription page now. Check your current plan name, renewal date, and payment method. Then scroll to the invoices section and download your most recent invoice. If your card is close to expiring, update it while you're here.
Your Subscription page is your billing command center: view your plan and allowance, upgrade instantly or schedule a downgrade for next renewal, manage payment methods, and download invoices. Remember that credits are only debited on success, and failed payments can usually be resolved by updating your card details. Keep your billing info current in Settings so invoices are always accurate.